Cancellation Policy

Riders can cancel a requested or matched ride from the trip screen. You'll be asked to select a reason, such as the driver taking too long, the driver not moving, being unable to reach the driver, or simply changing your plans.

Drivers can cancel a matched trip too, for example if the rider isn't at the pickup point, isn't responding, the pickup is inaccessible, or for a genuine safety concern.

Senders can cancel a requested delivery before or shortly after a biker is matched, selecting a reason such as the biker taking too long or plans changing. Dispatch bikers can likewise cancel, for example if the package isn't ready, the pickup location is inaccessible, or the item appears unsafe or prohibited.

RYDO does not charge riders a cancellation fee. You can cancel a ride at any time before it starts at no cost.

When your driver arrives at the pickup and you are not ready, waiting time is charged at ₦50 for every full minute, counted from the moment the driver confirms arrival until the trip starts. It is added to your fare and shown on your receipt, and your driver earns it. If you are quick, there is nothing to pay.

If a rider or sender isn't reachable or available within a reasonable time after the partner arrives, the driver or biker may end the trip as a no-show, which is treated differently from a standard cancellation. A driver can only report a no-show after confirming arrival at the pickup and waiting three minutes there.

Occasional cancellations are normal. A pattern of frequent cancellations, from either side, may affect matching priority or account standing, since it affects reliability for everyone else on the platform.