How can we help?
Find an answer fast, or message the RYDO team directly.
Open the RYDO Rider app, enter your pickup and destination (or your delivery pickup and drop-off), choose Car Ride, Executive or Dispatch, and confirm. Your fare is shown before you request.
RYDO supports cash and card. To pay by card, add a card to your account, RYDO securely charges it through Paystack when your trip or delivery completes.
You can cancel from the trip screen and select a reason. A small cancellation charge may apply if the driver has already started moving toward you, see the Cancellation Policy for details.
Download the RYDO Driver app and complete registration: identity verification, licence and vehicle documents, and a bank account for payouts. See the Drive with RYDO page for the full requirements.
Illegal, hazardous or dangerous items can't be sent through RYDO Dispatch. See the full Dispatch Prohibited Items list for specifics.
Use the in-app SOS button during any active trip. It alerts RYDO's safety team immediately, with your location. You can also report a concern afterward from your trip history.
After a card-paid trip completes, RYDO automatically transfers the driver's earnings, after commission, to their verified bank account.
Contact RYDO Support with your request. See the Privacy Policy for details on what's stored and how deletion works.