Rider Terms

Last updated 31 August 2026

These terms apply to anyone who uses RYDO to request a car, executive ride or dispatch delivery as a rider or sender. By creating a RYDO account or continuing to use the app, you agree to the terms below.

1. Your account

You sign in with your email address (using a one-time code, or your Google, Apple or Facebook account) and you give RYDO a phone number so your driver can call you at pickup. You agree to provide accurate account and payment information, and to keep it up to date. RYDO accounts are personal to you and should not be shared or transferred.

2. Using RYDO

RYDO is for lawful transportation and permitted deliveries only. You agree to use the app only for its intended purpose, and not to request rides or deliveries for anything illegal, dangerous, or that violates RYDO's Dispatch Prohibited Items policy.

3. Conduct

You agree to treat drivers and dispatch bikers respectfully. RYDO has zero tolerance for abuse, harassment or discrimination directed at any partner, and accounts found in violation may be restricted.

4. Fares and charges

You agree to pay the applicable fare for each trip or delivery, along with any waiting charge that applies under RYDO's Cancellation Policy (₦50 for every full minute a driver waits at the pickup). RYDO does not charge riders a cancellation fee. Fares are shown before you confirm a request.

5. Location and tracking

RYDO needs your location to match you with nearby partners, calculate fares, and provide live tracking during a trip or delivery. You agree to allow location access for these purposes while using the app.

6. Ratings and reviews

After each trip or delivery, you may be asked to rate your partner. You agree to provide truthful ratings and reviews. Ratings help RYDO maintain quality and accountability across the platform.

7. Safety

You agree to follow RYDO's safety rules, including the Dispatch Prohibited Items policy for anything sent through RYDO Dispatch. RYDO partners are verified, but you're expected to use reasonable judgement and report any safety concern through the app.

8. Account restrictions

Serious misuse, fraud, or unsafe behaviour may lead to a warning, suspension, or permanent restriction of your RYDO account, at RYDO's discretion. Where possible, you'll be told the reason for any restriction.

9. Changes to these terms

RYDO may update these terms as the service evolves. Continued use of the app after an update means you accept the revised terms.