Safety Policy

Every driver and dispatch biker completes identity verification (NIN, photo ID, live selfie) and documentation checks (licence, vehicle registration, insurance and roadworthiness where applicable) before being approved to accept trips or deliveries.

Riders and drivers can raise an SOS during an active trip. This sends an immediate alert, with location, to RYDO's safety team for review and follow-up, it is treated separately from ordinary trip issues.

Location is shared between the app and the platform throughout an active trip or delivery, so status and progress are visible in real time inside the app.

Riders can share their current trip status with someone they trust directly from the trip screen, so a friend or family member knows where they are and what's happening.

Riders and partners can save emergency contacts on their account, so this information is available quickly if it's ever needed.

RYDO Dispatch uses a PIN-based verification step at collection and at delivery, so packages are only handed over to the intended person.

Riders and partners rate each other after every trip and delivery. Reviews are mutually blind, you won't see the specific written feedback left about you, to prevent retaliation while still holding both sides accountable.

If a trip or delivery didn't go well, you can block that partner or rider so you're never matched with them again.

Safety reports are reviewed separately from ordinary ratings, by RYDO's safety team, and can lead to a warning, suspension, or permanent removal depending on severity. Report a concern through the app or RYDO Support as soon as possible.